FAQ
Based on the experience of the past few years, we can say that in the area of water you can never generalize or standardize all questions, and thus the resulting answers. Water is “living” and always different in terms of the quantity of dissolved minerals, the pH value, the conductivity, but also the temperature, the length of the pipes etc., so every application, every question and answer is different and therefore individual .
If you have any questions that have not yet been answered, please contact us directly or simply write an e-mail.
How can I tell my Sialex®Ring is operating?
Sialex®Rings are delivered to you already operating and ready to be used.
There is no need to cut pipes, work with electricity, or programme the device before use! In around four to six weeks, if not right away, depending on the level of scale build-up already present in the water circuit, some simple signs can be noticed:
– Softening of scale around shower heads, faucets etc.
– Scale flaking away from the kettle element and shower heads
– Water feeling hotter, improved performance of washing machines and dishwashers
– A reduction in the amount of soap, shampoo, detergents and cleaners required for cleaning surfaces etc.
– Easier to clean surfaces, especially baths, basins and sinks.
Does Sialex®Ring affect drinking water quality?
No! Sialex® technology does not change waters chemical composition. It works purely on a physical level.Water remains chemically unchanged, retaining the beneficial minerals and tastes as before exposure to the Sialex®Ring. Phoenix has tested to TVO (German Drinking Water) standards.
Some customers were also able to perceive a positive improvement in taste *.
* = Phoenix would like to point out, however, that these are purely subjective experiences or feelings on the part of the user.
Is maintenance on the Sialex®Ring necessary or are there spare parts that need to be replaced?
No, there is no need for any maintenance to be carried out on the Sialex®Ring. There are also no spare parts that have to be replaced in the course of the life cycle.
What are the running costs?
There are no maintenance activities to be performed.
After purchasing the Sialex®Ring, there are no additional “running costs” as with most other devices. No consumables need to be added when using the device (unlike ion exchangers where large and heavy bags of sale must be continually added to ensure the device performs.
Is any pipe material suitable for the Sialex®Ring?
Yes, the Sialex®Ring can be used on any pipe material. Even with on so called mixed installations. When installing, however, it is preferable to ensure that the system is installed on metal. (Please note the separate installation instructions / industry on the right.)
Where is the Sialex®Ring usually installed?
Typically, the Sialex®Ring is installed in private households on the mains water after the (blue) water meter. During installation, however, you should make sure that electrical sources are at least 50 cm away from the installed ring. A possible discharge of the Sialex®Ring could be the consequence in case of non-compliance.
Please also read the installation instructions provided by us.
How many Sialex®Rings do you need?
In the residential sector, one ring (Sialex®Ring “”Classic””) is usually sufficient for a 1 to 4-family house. This is placed directly behind the water meter on the main water pipe and can develop its full effect from there. For larger or more complex applications, stronger or more rings are often required, which should be positioned at neuralgic points.
Please contact us here directly.
Do I need a plumber / electrician to install my Sialex®Ring?
In the case of a residential property, “”Do-it-yourself”” installation is quick and simple – and does not require an electrician, a plumber, stopping water flowing or turning off electrical power, or cutting of water pipes.
1. Locate the pipe where your water supply first enters your building (normally close to the water meter).
2. Follow the installation guide instructions.
In all cases the Sialex® devices will be installed without stopping water flow, cutting pipes (so no chance of water leaking), or the need for electrical installation. (see document, named “”Installation guide private””)
Can a Sialex®Ring exhaust?
The vibrations of the Sialex®Ring, which ensure that existing limescale deposits dissolve and limescale no longer adheres to water-bearing pipes, on surfaces and in household appliances (e.g. kettles, coffee machines, etc.), are permanently stored on the Sialex®Ring.
The feedback from our customers and our almost 20 years of experience confirm this and show that the Sialex®Ring still achieves its good effect after 8-10 years. Technically, this is based on physical phenomena such as ‘phonons’, ‘harmonic resonance’ and ‘interference’.
Should the positive effects of the Sialex®Ring decrease and you notice, for example, that the dissolved limescale can no longer be wiped away from your kettle or surfaces with a cleaning rag and without the use of chemicals, the Sialex®Ring can be regenerated and ‘recharged’ with vibrations at our company. Afterwards, your Sialex®Ring can again achieve its good effect for many more years.
The Sialex®Ring is an aluminium ring that has a percentage of silicon to improve its storage capacity – a semiconductor material that is present in every (computer) chip, for example.
What is the price of a typical Sialex® device?
Please understand that we do not publish prices on our international internet pages. There are many reasons for this.
For example, import and transport fees vary considerably from country to country, and our worldwide partners regularly have exclusive offers which we do not wish to deprive you of by publishing a fixed price.
However, in order to be able to quote you a binding price for your country and for your individual needs, please write us a short email to info@sialexring.com or contact us via our contact forms here on this website.
Thank you very much.
Important: In addition to the one-off purchase costs of the Sialex®Ring, there are no further costs such as installation, consumables or operating and maintenance costs.
How can I tell my Sialex®Ring is operating?
In any case, prior to a test in the industrial area, there is a very close correspondence between interested parties or new customers and the Phoenix team. Often the prevailing conditions on site are so complex that a personal exchange is absolutely necessary. Often, a detailed solution can only be created, applied or implemented after an assessment of the local conditions and clarification of further details (temperature of the water, water ingredients, length of the pipes, etc.).
The same also applies to realistic assessments of the project or a healthy and honest expectation (e.g. extended maintenance intervals, reduced downtimes, more economical energy efficiency, etc.). Detailed control options are put together individually and specifically for the user.
We would be happy to work out an initial project plan with you, including a test phase, tailored to your individual needs, which are specific to you on site.
Does Sialex®Technology affect the “Quality” of the water or change the chemical composition of the water?
No! Sialex® products allow the “drinking quality “of water to be maintained. This has been independently verified.
Further, Sialex®Technology does not change waters chemical composition. It works purely on a physical level.
Is maintenance on the Sialex®Ring necessary or are there spare parts that need to be replaced?
No, there is no need for any maintenance to be carried out on the Sialex®Ring. There are also no spare parts that have to be replaced in the course of the life cycle.
Are consumables necessary when using a Sialex®Ring?
No, there are no consumables such as electricity, regeneration salt or filter necessary, or to be used or replaced.
Is any pipe material suitable for the Sialex®Ring?
Yes, the Sialex®Ring can be used on any pipe material. Even with on so called mixed installations. When installing, however, it is preferable to ensure that the system is installed on metal. (Please note the separate installation instructions / industry on the right.)
Is an external power source (electrical power) required for the unit?
No, Sialex® products require No external power source.
Does Sialex® technology work on established “Scale”?
Yes, with time the Sialex®Effect gradually breaks up and allows scale, already in place, to be removed and carried out by the water flow. New deposits no longer form.
Where is the Sialex®Ring usually installed and how many Sialex®Rings are required?
It is difficult to determine the possible installation location in the industrial sector without first knowing or assessing the local conditions.
When installing in this highly sensitive environment, however, you should make sure that electrical sources are at least 100 cm away from the installed ring. A possible discharge of the Sialex®Ring could be the consequence in case of non-compliance.
Phoenix Ring Manufaktur or our partner will be pleased to advise where best to locate the Sialex®Ring(s).
Please also read the installation instructions / industry offered in the download area.
As a rule, however, due to the complex processes, but also because of the sometimes very high voltage sources, several Sialex®Rings must be used at different neuralgic points.
Could be installed Sialex®Ring in a hazardous area?
Yes! we can state categorically that the use of Sialex®Ring does not present any risk nor can it create a potentially dangerous condition if they are installed in a hazardous areas.
Sialex®Ring does not use any type of energy source neither internal nor external as well as don´t use any aggressive chemical or moving part that could be a source of sparks, etc.
Is a plumber or electrician required to install the Sialex® device?
No. A plumber, an electrician or other specialist personnel is not required. Nevertheless, especially in the industrial sector, it is strongly recommended that the installation – if it is economically justifiable – either be carried out directly by Phoenix Ring Manufaktur or by an appropriately authorized partner.
In all cases the Sialex® devices will be installed without stopping water flow, cutting pipes (so no chance of water leaking), or the need for electrical installation. (see document, named “Installation guide Industry”)
Can a Sialex®Ring exhaust?
The vibrations of the Sialex®Ring, which ensure that existing limescale deposits dissolve and limescale no longer adheres to water-bearing pipes, on surfaces and in household appliances (e.g. kettles, coffee machines, etc.), are permanently stored on the Sialex®Ring.
The feedback from our customers and our almost 20 years of experience confirm this and show that the Sialex®Ring still achieves its good effect after 8-10 years. Technically, this is based on physical phenomena such as ‘phonons’, ‘harmonic resonance’ and ‘interference’.
Should the positive effects of the Sialex®Ring decrease and you notice, for example, that the dissolved limescale can no longer be wiped away from your kettle or surfaces with a cleaning rag and without the use of chemicals, the Sialex®Ring can be regenerated and ‘recharged’ with vibrations at our company. Afterwards, your Sialex®Ring can again achieve its good effect for many more years.
The Sialex®Ring is an aluminium ring that has a percentage of silicon to improve its storage capacity – a semiconductor material that is present in every (computer) chip, for example.
What is the maximum amount of “hardness” (scale forming indicator) with which Sialex® devices work?
Sialex® units work with all levels of water hardness.
What is the price of a typical Sialex® device?
Please understand that especially in the industrial sector, the solutions we offer with the Sialex®Ring technology are so individual and specific that we cannot give you a flat or binding price here on our website.
Please feel free to write to us at info@sialexring.com to let us know for which application or in which industry our technology is to be used in your company. After agreeing on a few details, if necessary, also after an evaluation by one of our partners on site, we can then quote you a binding price.
Thank you very much.
Important: In addition to the one-off purchase costs of the Sialex®Ring, there are no further costs such as installation, consumables or operating and maintenance costs.
