FAQ

Based on the experience of the past few years, we can say that in the area of water you can never generalize or standardize all questions, and thus the resulting answers. Water is “living” and always different in terms of the quantity of dissolved minerals, the pH value, the conductivity, but also the temperature, the length of the pipes etc., so every application, every question and answer is different and therefore individual .

If you have any questions that have not yet been answered, please contact us directly or simply write an e-mail.

Sialex®Rings are delivered to you already operating and ready to be used.

There is no need to cut pipes, work with electricity, or programme the device before use! In around four to six weeks, if not right away, depending on the level of scale build-up already present in the water circuit, some simple signs can be noticed:

– Softening of scale around shower heads, faucets etc.
– Scale flaking away from the kettle element and shower heads
– Water feeling hotter, improved performance of washing machines and dishwashers
– A reduction in the amount of soap, shampoo, detergents and cleaners required for cleaning surfaces etc.
– Easier to clean surfaces, especially baths, basins and sinks.

No! Sialex® technology does not change waters chemical composition. It works purely on a physical level.Water remains chemically unchanged, retaining the beneficial minerals and tastes as before exposure to the Sialex®Ring. Phoenix has tested to TVO (German Drinking Water) standards.

Some customers were also able to perceive a positive improvement in taste *.

* = Phoenix would like to point out, however, that these are purely subjective experiences or feelings on the part of the user.

No, there is no need for any maintenance to be carried out on the Sialex®Ring. There are also no spare parts that have to be replaced in the course of the life cycle.

There are no maintenance activities to be performed.
After purchasing the Sialex®Ring, there are no additional “”running costs”” as with most other devices. No consumables need to be added when using the device (unlike ion exchangers where large and heavy bags of sale must be continually added to ensure the device performs.

Yes, the Sialex®Ring can be used on any pipe material. Even with on so called mixed installations. When installing, however, it is preferable to ensure that the system is installed on metal. (Please note the separate installation instructions / industry on the right.)

Typically, the Sialex®Ring is installed in private households on the mains water after the (blue) water meter. During installation, however, you should make sure that electrical sources are at least 50 cm away from the installed ring. A possible discharge of the Sialex®Ring could be the consequence in case of non-compliance.
Please also read the installation instructions provided by us.

In the residential sector, one ring (Sialex®Ring “”Classic””) is usually sufficient for a 1 to 4-family house. This is placed directly behind the water meter on the main water pipe and can develop its full effect from there. For larger or more complex applications, stronger or more rings are often required, which should be positioned at neuralgic points.
Please contact us here directly.

In the case of a residential property, “”Do-it-yourself”” installation is quick and simple – and does not require an electrician, a plumber, stopping water flowing or turning off electrical power, or cutting of water pipes.

1. Locate the pipe where your water supply first enters your building (normally close to the water meter).
2. Follow the installation guide instructions.

In all cases the Sialex® devices will be installed without stopping water flow, cutting pipes (so no chance of water leaking), or the need for electrical installation. (see document, named “”Installation guide private””)

If a ring has been installed according to the installation instructions or by a trained consultant or an authorized partner of Phoenix Ring Manufaktur, this is normally not the case. However, if a Sialex®Ring no longer meets your and therefore our requirements, for example due to superimposed voltage sources, it is possible to regenerate your Sialex®Ring at the headquarters of Phoenix Ring Manufaktur, Germany at any time.

Please understand if we do not publish any prices on our pages here on this website. We at Phoenix Ring Manufaktur decided to take this step because this is the only way we can guarantee that you will actually get the price that is relevant for your individual application. Fair and, above all, binding prices can only be quoted in personal correspondence (telephone, e-mail, etc.), often only after an assessment of the local conditions and clarification of further details (temperature of the water, water content, length of the pipes, etc.) .

We therefore ask for your understanding that we do not mention any prices here on our website and that we kindly ask you to contact us directly.

In any case, prior to a test in the industrial area, there is a very close correspondence between interested parties or new customers and the Phoenix team. Often the prevailing conditions on site are so complex that a personal exchange is absolutely necessary. Often, a detailed solution can only be created, applied or implemented after an assessment of the local conditions and clarification of further details (temperature of the water, water ingredients, length of the pipes, etc.).

The same also applies to realistic assessments of the project or a healthy and honest expectation (e.g. extended maintenance intervals, reduced downtimes, more economical energy efficiency, etc.). Detailed control options are put together individually and specifically for the user.

We would be happy to work out an initial project plan with you, including a test phase, tailored to your individual needs, which are specific to you on site.

No! Sialex® products allow the “drinking quality “of water to be maintained. This has been independently verified.

Further, Sialex®Technology does not change waters chemical composition. It works purely on a physical level.

No, there is no need for any maintenance to be carried out on the Sialex®Ring. There are also no spare parts that have to be replaced in the course of the life cycle.

No, there are no consumables such as electricity, regeneration salt or filter necessary, or to be used or replaced.

Yes, the Sialex®Ring can be used on any pipe material. Even with on so called mixed installations. When installing, however, it is preferable to ensure that the system is installed on metal. (Please note the separate installation instructions / industry on the right.)

No, Sialex® products require No external power source.

Yes, with time the Sialex® “effect” gradually breaks up and allows scale, already in place, to be removed and carried out by the water flow. New deposits no longer form.

It is difficult to determine the possible installation location in the industrial sector without first knowing or assessing the local conditions.
When installing in this highly sensitive environment, however, you should make sure that electrical sources are at least 100 cm away from the installed ring. A possible discharge of the Sialex®Ring could be the consequence in case of non-compliance.
Phoenix Ring Manufaktur or our partner will be pleased to advise where best to locate the Sialex®Ring(s).
Please also read the installation instructions / industry offered in the download area.

As a rule, however, due to the complex processes, but also because of the sometimes very high voltage sources, several Sialex®Rings must be used at different neuralgic points.

No. A plumber, an electrician or other specialist personnel is not required. Nevertheless, especially in the industrial sector, it is strongly recommended that the installation – if it is economically justifiable – either be carried out directly by Phoenix Ring Manufaktur or by an appropriately authorized partner.

In all cases the Sialex® devices will be installed without stopping water flow, cutting pipes (so no chance of water leaking), or the need for electrical installation. (see document, named “Installation guide Industry”)

If a ring has been installed according to the installation instructions or by a trained consultant or an authorized partner of Phoenix Ring Manufaktur, this is normally not the case. However, if a Sialex®Ring no longer meets your and therefore our requirements, for example due to superimposed voltage sources, it is possible to regenerate your Sialex®Ring at the headquarters of Phoenix Ring Manufaktur, Germany at any time.

Sialex® units work with all levels of water hardness.

Please understand if we do not publish any prices on our pages here on this website. We at Phoenix Ring Manufaktur decided to take this step because this is the only way we can guarantee that you will actually get the price that is relevant for your individual application. Fair and, above all, binding prices can only be quoted in personal correspondence (telephone, e-mail, etc.), often only after an assessment of the local conditions and clarification of further details (temperature of the water, water content, length of the pipes, etc.) .

We therefore ask for your understanding that we do not mention any prices here on our website and that we kindly ask you to contact us directly.