Frequently asked questions from private customers.
Sialex®Rings are delivered to you already operating and ready to be used.
There is no need to cut pipes, work with electricity, or programme the device before use! In around four to six weeks, if not right away, depending on the level of scale build-up already present in the water circuit, some simple signs can be noticed:
No. Sialex® technology does not change waters chemical composition. It works purely on a physical level.Water remains chemically unchanged, retaining the beneficial minerals and tastes as before exposure to the Sialex®Ring. Phoenix has tested to TVO (German Drinking Water) standards.
The Sialex®Ring operation stops new scale forming. No "hard" scale forms, instead a "soft" crystalline material is produced which is carried in solution and flows through the water circuit, through the waste drain and is carried away. This will not block up the drain as these crystals are extremely small (microscopic).Existing scale is gradually "weakened" and will gradually break free and be carried through the water pipes.
There are no maintenance activities to be performed.
After purchasing the Sialex®Ring, there are no additional "running costs" as with most other devices. No consumables need to be added when using the device (unlike ion exchangers where large and heavy bags of sale must be continually added to ensure the device performs. Typically salt (for the ion exchange is provided in 20kg bags). It is not unusual to add a bag (20kg) of salt every month or so!
Just install the Sialex®Ring and relax; nothing to add, replace, repair and or monitor. The Sialex®Rings are provided with a manufacturer’s warranty of 5 years!
Sialex®Rings are installed on carbon steel, plastic, stainless steel, copper and lead pipes.
No pipes are cut (so no chance of water leaking!), no electrical power is required (so no electrician required for installing). And when you decide to re-locate, take the device with you. It's as simple as undoing two screws!
Typically the Sialex®Ring should be installed on the water circuit, to which the devices requiring protection are attached. In the case of private households devices are typically installed on the mains water after the water meter. If there are specific issues which need to be considered our sales partners will be happy to discuss this with you.
No plumber or electrician is required at installation. The SialexRing is placed around the water pipe and is secured with the securing screws supplied with the unit.
In the case of a residential property, "Do-it-yourself" installation is quick and simple - and does not require an electrician, a plumber, stopping water flowing or turning off electrical power, or cutting of water pipes.
In the case of an industrial application, Phoenix Ring Manufaktur or our partner will be pleased to advise where best to locate the Sialex®Ring(s), based upon the application needs.
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